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Website Terms & Privacy Choices

Last revised: June 30 2026


Cogeco US Finance, LLC, d/b/a Breezeline (“Breezeline”, “we”, “us” or “our”) is committed to respecting your privacy. This Website Terms of Use (the “Terms of Use”) explains our practices regarding the collection, use, and disclosure of information that you (“you” or “your”) may provide to us through your visit to www.breezeline.com, the subdomains thereof (or its predecessor or successor URLs) (collectively, the "Website"), and the social media pages.

An Important Note: The Terms of Use do not apply to any of the personal information that we process from subscribers of Breezeline’s products and services. Please review Breezeline’s Customer Privacy Notice and Website and Mobile Application User Agreement, which apply to Breezeline cable TV, Internet and phone service subscribers and their use of MyAccount portal, the Online Payment portal, and the ECare portal, and Breezeline-branded mobile applications.

By visiting, accessing and/or using our Website you agree to be bound by these Terms of Use. IF YOU DO NOT AGREE TO THE TERMS OF USE, PLEASE DO NOT VISIT, SIGN UP FOR, ACCESS, AND/OR USE THE WEBSITE. EACH TIME YOU USE THE WEBSITE, THE CURRENT VERSION OF THE TERMS OF USE WILL APPLY.

Questions regarding these Terms of Use should be directed to Breezeline by sending a notice by U.S. Mail to Breezeline, Attention: Privacy Officer, 3 Batterymarch Park, Suite 200, Quincy, MA 02169.


INFORMATION YOU VOLUNTARILY PROVIDE TO BREEZELINE

In order to purchase and/or use our products and services, you must first sign up for and provide certain information as part of the serviceability check and registration process. We may ask, for example, for your name, service and billing address, e-mail address or telephone number, and we might request additional personal information, including but not limited to, your household’s internet usage, the number of internet devices in your home, your home square footage, and your interests in television viewing, sports, personal finance, or the performing arts. As a Breezeline customer, you may provide additional information as set forth in more detail in our Customer Privacy Notice. Certain other information collected, such as security questions, may be used by Breezeline to verify your identity in the event that you lose or forget your Website login credentials.

The information you supply will help us to sign you up for our products and services, offer you more personalized features, to tailor our Website to your interests, to allow you to accept any promotions or product or service offerings, to respond to your inquiries or send administrative notices, to prevent fraud (including unauthorized use of this Website or violations of applicable policies available here, or to ensure our own compliance with the law.

We collect information when you communicate with us. The specific types of information we collect will depend on the forum in which you communicate with us. For example, if you send us an e-mail, we will collect your e-mail address and the content of your e-mail.

Supplying such information discussed above is entirely voluntary. If you choose not to supply the information, we may be unable to provide you with the products, services, or features we make available to other visitors to the Website. You will not be able to order selected products or services using the Website unless you provide certain personally identifying information about yourself. When you submit any personally identifying information on or through the Website, Breezeline (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, e-mail address, and payment information provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order); (ii) if you become a customer, it will become a part of our account records and will be subject to our Customer Privacy Notice referenced above; and (iii) may use the information to contact you regarding your service, to make you aware of other products and services of interest, or for other permitted purposes. If you would prefer not to supply your personally identifying information, you are still free to take advantage of the publicly available content on our Website without registration.

If you interact with us on social media, we may collect your social media profile information, your communications with us, and your communications and posts on our social media pages.


Information about Children: The Website and our products and services are not directed to children under 18. We do not knowingly collect personally identifiable information about children under 18.


Charlie, Breezeline Virtual Assistant. Breezeline’s website offers a Virtual Assistant powered by Generative Artificial Intelligence (AI) to answer general questions, direct you to helpful links on the website, and connect you to a live representative when necessary. When you use our Virtual Assistant, you agree to the recording and collection of your data for quality and auditing purposes, and understand that the Virtual Assistant is not to be used for legal advice. You acknowledge that any information you enter in the Virtual Assistant is voluntarily provided by you. Please do not enter confidential information, such as your financial and banking information or passwords and login credentials. Breezeline stores transcripts of chat conversations.


INFORMATION BREEZELINE AUTOMATICALLY COLLECTS

We may de-identify or aggregate information about visitors to the Website. We do not re-identify this information and have no ability to know who the user is.

This information may include the location of your network; the other websites you visit and how you interact with them; clickstream, heatmap, and other in-page analytics such as the clicks you make and the pages you visit on this Website; network traffic and usage statistics; information regarding your interaction with e-mail messages, for example, whether you opened, clicked on, or forwarded the e-mail message; advertising campaign analytics such as the ads you see and/or click on; and other information about the type of web browser, device or cookie identifiers, computer, platform, related software and settings you are using. We use this information for internal system administration, to help diagnose problems with our server, to display advertisements on our Website and on third-party websites, and to administer our Website and services. We may also use this information to, measure the use of our Website, determine which products and services are the most popular with Website visitors, and may disclose this information to third parties.


COOKIES, TRACKING TECHNOLOGY, AND ADVERTISING

Breezeline may use "tags,” “pixels,” or similar technologies on the Website, for example, to gather information about your visit, such as your IP address, device or cookie identifiers, and information or statistics about your visit, including your behavior while visiting the Website. A tag or pixel is a piece of third-party code that is inserted on the Website to track users’ behavior and send it to a third-party analytics platform, such as Google Analytics. Breezeline uses the HotjarTM tool utilizing tag technology to obtain behavior analytics and feedback data on the visitors to the Website.


To help make our Website more responsive to the needs of our visitors, we invoke a standard feature of browser software, called a "cookie," to assign each visitor a unique, randomly generated number that temporarily resides on your computer. The cookie itself doesn't identify the individual, just the particular device that a visitor uses to access the Website. Unless you voluntarily identify yourself, Breezeline will not know who you are, even if we generate a cookie for your particular Website session. The Website may store information in a cookie about your computer configuration so that it can more efficiently provide information to you the next time you visit the Website. Breezeline uses cookies on the Website to remember your username and may remember other information you voluntarily provide to Breezeline, including but not limited to, your e-mail address or account number. This helps us tailor our Website to your needs, to deliver a better, more personalized service, and to remember certain choices you have made so you do not have to re-enter them. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features enjoyed by other visitors to our Website. Breezeline does not store your name or other personal information in cookies.


We work with third-party marketing tools who also use these tracking tools to provide advertisements on our Website or mobile applications. These third parties may use these technologies to collect information about you when you use the Website. They may collect information about your IP address, serviceability address and online activities over time and across different websites, mobile applications, and other online services. Such third parties may, with sufficient data from other sources, be able to personally identify you. They may also use persistent identifiers to track your Internet usage across other websites in their networks beyond the Website. They may use this information to provide you with interest-based advertising or other targeted content, to track conversion rates, and to design targeted re-advertising campaigns.


While we do not knowingly provide these entities with information that personally identifies you, such third parties may, with sufficient data from other sources, be able to personally identify you.


We use third-party analytics services on our Website. These third parties use cookies or other tracking technologies to help us analyze how users interact with and use the Website, compile reports on the Website’s activity, and provide other services related to the Website activity and usage. The technologies used by these third parties may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Website does not use these third-party web analytics services to gather information that personally identifies you. The information generated will be transmitted to and stored by the respective third-party analytics service providers and will be subject to their privacy policies. Among others, we use Google Analytics and you can learn more about their services and to opt out of tracking of analytics by Google by clicking here. You can learn more about Hotjar’s product and how to opt out of their tracking of analytics by clicking here.

Many of the third-party advertisers that place tracking tools on our Website are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties’ collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook’s ad preferences tool and privacy policy. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, please visit their respective webpages. Please note making opt-out selections by using the websites offered by these self-regulatory programs does not prevent you from being served with advertising. You will continue to receive ads from third parties, but the ads will not be targeted to you based on cookies or other technologies being set on your computer. As a result, ads that you see may not be as relevant to you.


Who decides what tracking technologies are used?

Breezeline decides which tracking technologies are allowed on our websites and mobile applications. Our service providers may use these technologies to support the functioning of their services. We also permit a limited number of tracking technologies from advertising networks to enable targeted advertising and analytics platforms for behavior tracking. We regularly review the use of tracking technologies on our website to make sure it remains up to date and relevant.


What choices do you have when it comes to cookies and being tracked?

Depending on the site, you may be able to set your browser to refuse or block cookies and tracking technologies. Alternatively, you can follow the third party’s opt-out options via their respective websites. Refusing or blocking certain cookies may impact the functioning of our website, like you may have to re-enter certain information each time you try to log in. Deleting some types of cookies may prevent certain functions from working at all, like the purchase process.


EMPLOYMENT

Job openings at Breezeline are posted on a website operated by our parent company, Cogeco Communications Inc. (“Cogeco”). If you provide your personally identifying information in response to a job opening, we will handle that information in accordance with these Terms of Use, and you are giving us permission to use and retain your personally identifying information for the purpose of evaluating your application for employment for the specific position that you applied to, as well as other roles at Breezeline. This personally identifying information may also be processed and stored by Cogeco in accordance with its Privacy Policy and Corporate Privacy Commitment, and by our other affiliates and subsidiaries and/or third party talent solution providers as well as with vendors, consultants, and other service providers who need access to such information to carry out work relating to the recruitment process on our behalf.


HOW WE SHARE YOUR INFORMATION

Like most companies, we share information, including personally identifying information, in certain circumstances with third parties through the operation of our Website and our business. Below we explain when that happens.


SERVICE PROVIDERS

We may transfer your personally identifying information to third party vendors and service providers for the purpose of providing the Website or operating our business as described above.


PAYMENT PROCESSOR

We use a third-party payment processor to process credit and debit card transactions you initiate with us through the Online Payment portal available through our website to pay service fees and/or order other products or services. Your credit or debit card information is never shared with us, and at no point in any transaction will we have access to that information.


REQUIRED TRANSFERS

We may also transfer your personally identifying information to third parties without prior notice to you under the following circumstances: (i) to our affiliates and subsidiaries, (ii) to governmental authorities in response to governmental requests, (iii) to comply with a legal requirement, law, subpoena, warrant, judicial proceeding, court order, or legal process, (iv) to investigate a possible crime, such as fraud or identity theft, (v) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of Breezeline or an affiliate, including the evaluation thereof, (vi) when we believe it is necessary to protect the rights, property, or safety of Breezeline or other persons, or (vii) as otherwise required or permitted by law, including any contractual obligations of Breezeline.


OPT OUT

If you no longer wish to receive our marketing and promotional communications, you may opt out by following the instructions included in each communication.


OTHER THIRD-PARTY WEBSITES

To make our Website more valuable to our visitors, we may offer some features or advertisements in conjunction with other organizations. Our Website may also include links to other third-party websites whose privacy policies we do not control. Once you leave our Website, use of any information you provide is governed by the privacy policy of the operator of the website you are visiting, which may differ from these Terms of Use. You should contact these third-party websites directly if you have any questions about their use of the information that they collect.


SECURITY OF INFORMATION

We take reasonable security measures to help protect the personally identifiable information collected through our Website. However, as effective as any security measure implemented by Breezeline may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. If you do not want us to know any particular information about you, do not include it in anything that you submit or post to this Website.


Important Notice to Website Visitors from Outside the U.S. If you visit the Website from outside the United States, please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state or the United States, where the privacy laws may not be as protective as those in your jurisdiction. Your use of the Website constitutes consent to your data transfer, processing, and use in the United States and elsewhere.


CHANGES TO THE TERMS OF USE

We may change these Terms of Use from time to time at our sole discretion. If we change the Terms of Use, we will post the changes on our Website. Such changes and/or modifications shall become effective immediately upon posting thereof. By continuing to use the Website after we post any changes, you accept and agree to the Terms of Use, as modified.


ADDITIONAL STATE PRIVACY RIGHTS FOR RESIDENTS AND BUSINESSES

Some states have enacted privacy laws, which provide their residents (and sometimes businesses) the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of personal information.


If you are a resident or business located in Maine, you have certain rights with respect to the information we collect about you, as described in the Additional Privacy Rights for Maine Residents and Businesses.


If you are a resident of Connecticut, New Hampshire or Maryland, you have additional rights to access, correct, delete, and obtain a portable copy of your personal information, and you may limit the use of your personal information for targeted advertising online, under the applicable state privacy law. For more information, please visit the Additional Privacy Rights for Residents in Connecticut, New Hampshire and Maryland.

Legal
Internet

*Service subject to availability. Limited time offer, can be discontinued at Breezeline’s sole discretion. For new residential customers with no existing Breezeline account. Price shown includes a total discount of $10 per month, applicable when you enroll in both electronic billing (EcoSave) and automatic payments (AutoPay) using ACH Checking or Savings bank account. One WiFi-enabled modem or gateway included for the 5-year introductory period on 500 Mbps speeds and higher and 2-year introductory period on all other Internet speed tiers. Activation fee is not applicable on online orders. Taxes and other fees not included. Following the introductory period, the price will convert to the then current retail price for the applicable Internet service. Speeds are stated for download only over wired connections. Above 1 Gig speeds are the maximum shared capacity across all devices connected within the home network and requires multiple wired and/or wireless connections and compatible customer equipment to reach total maximum download and/or upload speed. Wireless speeds may be lower. Actual Internet speeds, including wireless, vary due to conditions outside of network control and congestion, customer location, equipment, access through a connection, not guaranteed; please see Breezeline’s Network Management Disclosure for details.

Technology varies by market. In markets where Breezeline does not offer Fiber to the Home, Breezeline Internet is powered by fiber but connected to the home by coaxial lines. Rate and gift card offers are subject to change and amounts can vary depending on service or technology availability in your area. Contact Breezeline for more details.

Network reliability of 99.9% is defined as the percentage of active network uptime relative to total network downtime within a period of thirty (30) consecutive days. Outage time excludes pre-scheduled maintenance, power outages, user-end hardware failures, disruptions caused by third-party providers or other outages beyond our control.

Offer for one (1) $100 gift card on 500 Mbps, one (1) $200 gift card on 1000 Mbps, one (1) $250 gift card on 2500 Mbps (where available) Internet service, one (1) $50 gift card on DIRECTV offer, or one (1) $50 gift card on Breezeline Mobile. One gift card reward per household with purchase of eligible Internet Service at the same service address. Must provide a valid email address to receive fulfillment.

Request for money-back must occur within thirty (30) days of installation or change of service date; limit of one money-back request per eligible Internet service within any single 90 day period.

Breezeline Mobile and DIRECTV require a continuous Breezeline Internet Service subscription. Unlimited talk and text for domestic calls and messages only. Taxes and other fees apply. Unlocked, compatible device, SIM & qualifying service required. Contact Breezeline for more details.

Mobile

*Offer valid until 02.02.27. Discount will be applied to the monthly recurring charge for each line for as long as customer maintains continuous Breezeline Internet subscription. Offer terms and amount are subject to change. Breezeline Mobile requires compatible device and active Breezeline Internet service. Taxes and other fees not included. See Terms and Promotions for details. Black Friday offer is separate, see Black Friday for details.

DIRECTV

DIRECTV service is subject to Residential Terms of Service, Equipment Lease Agreement, Privacy Policy, and other terms and conditions. You can find these at directv.com/legal/. The account holder must be a residential customer, age 18 or older and located in the U.S. (excluding Puerto Rico and U.S.V.I.). Offer availability may vary by area, residence type, and purchase method.

You’ll need a compatible device and internet connection (data charges may apply). We recommend at least 25Mbps internet for the best viewing experience. A valid credit card is required. Pricing: ENTERTAINMENT $104.99, OPTIMO MÁS $99.99, CHOICE $133.98, ULTIMATE $163.98, PREMIER $208.98 for 2 years. After that, your service automatically renews each month at the regular monthly price and will be charged to the payment method on file unless you cancel. Prices shown are for the base package plus a required $10/mo. Gemini lease fee and, for CHOICE or higher, a Regional Sports Fee up to $23.99/mo. Each additional device costs $10/mo. Additional Fees & Taxes: Other fees and charges may apply based on your selections. You will also be charged for any applicable state and local taxes. See directv.com/directv-fees/ for more details.

Equipment Non-Return Fees: If you cancel service, you must return all leased devices to avoid a $120 non-return fee for each device not returned.

Regional Sports & Local Channels: Select available regional sports are included with the CHOICE package and higher. Channels vary by package and where you live. Your device may need to be in your billing area to watch certain programming. Limits: Some programming may be blacked out in your area.

DIRECTV Service Terms: Service is subject to our terms and conditions. Taxes, extra fees, add-on programming (like premium channels), DIRECTV Tech Protect (www.directv.com/techprotect), equipment lease fees, and one-time charges aren’t covered by the two-year price guarantee. Visit directv.com/legal/ or call us for the full details.

We may change programming, terms, and restrictions at any time without notice. See directv.com for details. Offers and pricing may vary by location and could change if you move.

©2026 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.

**$5/mo. Breezeline Bundle Credit available to eligible residential Internet subscribers who enroll in and maintain a qualifying DIRECTV Signature package. Credit will be applied beginning in the billing cycle following enrollment. Customers must maintain eligible Internet service and a qualifying DIRECTV package to continue receiving the credit. If either service is discontinued or becomes ineligible, the monthly credit will cease. Offer subject to change or discontinuation at any time.

Black Friday offer is separate, see Black Friday for details.

Comeback

Service subject to availability. Limited time offer, can be discontinued at Breezeline’s sole discretion. For new residential customers with no existing Breezeline account. One WiFi-enabled modem or gateway included for the 3-year introductory period. Taxes and other fees not included. Following the introductory period, the price will convert to the then current retail price. Speeds are stated for download only over wired connections. Wireless speeds may be lower. Actual Internet speeds, including wireless, vary due to conditions outside of network control and congestion, customer location, equipment, access through a connection, not guaranteed; please see Breezeline’s Network Management Disclosure at breezeline.com for details.

Breezeline Mobile requires a continuous Breezeline Internet Service subscription. Unlimited talk and text for domestic calls and messages only. Taxes and other fees apply. Unlocked, compatible device, SIM & qualifying service required. Contact Breezeline for more details.

Exclusive Partner Program

The discount will be applied on one billing cycle after activation of the applicable service. Taxes and other fees are not included. Bill discounts will end if eligibility requirements are no longer met. Contact Breezeline for more information. Discount is non-transferable. Following the end of the promotional period, the monthly price will revert to then-current rates but the discount will remain active for as long as the customer maintains a continuous Breezeline Internet subscription. Service subject to availability. Not available in all areas.

Black Friday

Requires purchase of qualifying Breezeline Internet service between November 12, 2026, and December 3, 2026. Breezeline Mobile and/or DIRECTV services must be activated within 15 days of purchase. Customers must maintain their account in active status and good standing, for 120 consecutive days following activation of the Internet, Mobile and/or DIRECTV services. Discontinuing or canceling Breezeline Internet service forfeits eligibility for all associated gift cards.

DIRECTV services must be activated within 15 days of purchase. Customers must maintain their account in active status and good standing, for 120 consecutive days following activation of the Internet, Mobile and/or DIRECTV services. Discontinuing or canceling Breezeline Internet service forfeits eligibility for all associated gift cards.

Technology varies by market. In markets where Breezeline does not offer Fiber to the Home, Breezeline Internet is powered by fiber but connected to the home by coaxial lines. Rate and gift card offers are subject to change and amounts can vary depending on service or technology availability in your area. Contact Breezeline for more details.

Network reliability of 99.9% is defined as the percentage of active network uptime relative to total network downtime within a period of thirty (30) consecutive days. Outage time excludes pre-scheduled maintenance, power outages, user-end hardware failures, disruptions caused by third-party providers or other outages beyond our control.

Offer for one (1) $100 gift card on 500 Mbps, one (1) $200 gift card on 1000 Mbps or one (1) $250 gift card on 2500 Mbps (where available) Internet service. One gift card reward per household with purchase of eligible Internet Service at the same service address. Must provide a valid email address to receive fulfillment.

Request for money-back must occur within thirty (30) days of installation or change of service date; limit of one money-back request per eligible Internet service within any single 90 day period.

Breezeline Mobile and DIRECTV require a continuous Breezeline Internet Service subscription. Unlimited talk and text for domestic calls and messages only. Taxes and other fees apply. Unlocked, compatible device, SIM & qualifying service required. Contact Breezeline for more details.

About Us

*Network reliability of 99.9% is defined as the percentage of active network uptime relative to total network downtime within a period of thirty (30) consecutive days. Outage time excludes pre-scheduled maintenance, power outages, user-end hardware failures, disruptions caused by third-party providers or other outages beyond our control.

Technology varies by market. In markets where Breezeline does not offer Fiber to the Home, Breezeline Internet is powered by fiber but connected to the home by coaxial lines.

*Technician satisfaction score based on 29,286 post-installation survey responses from September 1, 2025 to June 30, 2026.

*During Fiscal year 2025, Breezeline spent $192 million in network investments.

*We are working on reducing our carbon footprint by investing in renewable energy, fleet decarbonization and network energy efficiency. In 2025, we reduced our emissions generated from our fleet and facilities by 44% in comparison to 2019 levels.