Last revised: December 1, 2022
This Policy does not apply to Breezeline’s treatment of information it collects and receives about you through other means, such as in connection with services provided to you by Breezeline. Please review Breezeline’s Customer Privacy Notice, which applies to Breezeline customers and their use of Breezeline’s cable TV, Internet and phone services. Use of Breezeline’s applications, website, any subdomains, and its various related features, is also governed by Breezeline’s Website and Mobile Application User Agreement. Both the Customer Privacy Notice and Breezeline’s Website and Mobile Application User Agreement can be found at https://www.breezeline.com/policies-agreements.
Questions regarding this Policy should be directed to Breezeline by sending a notice by U.S. Mail to Breezeline, Attention: Privacy Officer, 3 Batterymarch Park, Suite 200, Quincy, MA 02169.
INFORMATION YOU VOLUNTARILY PROVIDE TO BREEZELINE
To make use of some features on our Website visitors may need to register and provide certain information as part of the registration process. We may ask, for example, for your name, service and billing address, e-mail address or telephone number, and we might request additional personal information, including but not limited to, your household’s internet usage, the number of internet devices in your home, your home square footage, and your interests in television viewing, sports, personal finance, or the performing arts. As a Breezeline customer, you may provide additional information, including but not limited to, your Breezeline account number, Website login credentials (such as user ID/Breezeline e-mail address and password), date of birth, driver’s license number, billing and credit records, bank account and credit card numbers used to pay for our services, and other information that may identify you as an individual or allow online or offline contact with you as an individual. Certain other information collected, such as security questions, may be used by Breezeline to verify your identity in the event that you lose or forget your Website login credentials.
The information you supply will help us to offer you more personalized features, to tailor our Website to your interests, to allow you to accept any promotions or product or service offerings, to respond to your inquiries or send administrative notices, to prevent fraud (including unauthorized use of this Website or violations of applicable polices and terms of service), or to ensure our own compliance with the law.
Supplying such information is entirely voluntary. If you choose not to supply the information, we may be unable to provide you with the products, services, or features we make available to other visitors to the Website. You will not be able to order selected products or services over the Website unless you provide certain personally identifying information about yourself. When you submit any personally identifying information over the Website, Breezeline (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, e-mail address, and payment information provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order); (ii) if you become a customer, it will become a part of our account records and will be subject to our Customer Privacy Notice referenced above; and (iii) may use the information to contact you regarding your service, to make you aware of other products and services of interest, or for other permitted purposes. If you would like to not supply your personally identifying information, you are still free to take advantage of the publicly available content on our Website without registration.
Information about Children: The Website and our products and services are not directed to children under 13. We do not knowingly collect personally identifiable information about children under 18, unless expressly specified.
INFORMATION BREEZELINE AUTOMATICALLY COLLECTS
In connection with the standard operation of the Website, certain other non-personally identifiable information about visitors to this Website is collected. This information may include the location of your network; the other websites you visit and how you interact with them; clickstream, heatmap, and other in-page analytics such as the clicks you make and the pages you visit on this Website; advertising campaign analytics such as the ads you see and/or click on; and other information about the type of web browser, device or cookie identifiers, computer, platform, related software and settings you are using. We use this information for internal system administration, to help diagnose problems with our server, to display advertisements on our Website and on third-party websites, and to administer our Website and services. We may use this information in a non-personally identifiable form to, among other things, measure the use of our Website, determine which products and services are the most popular with Website visitors, and may disclose this information to third parties.
COOKIES, TRACKING TECHNOLOGY, AND ADVERTISING
Breezeline may use "tags,” “pixels,” or similar technologies in the Website, for example, as a way to gather information about your visit, such as your IP address, device or cookie identifiers, and information or statistics about your visit, including your behavior while visiting the Website. A tag or pixel is a piece of third-party code that is inserted on the Website to track users’ behavior and send it to third-party analytics platform, such as Google Analytics. Breezeline uses the HotjarTM tool utilizing tag technology to obtain behavior analytics and feedback data on the visitors to the Website.
We work with third-party advertising companies who also use these tracking tools to provide advertisements on our Website or other websites. These third parties may use these technologies to collect information about you when you use the Website. They may collect information about your online activities over time and across different websites and other online services. They may also use persistent identifiers to track your Internet usage across other websites in their networks beyond the Website. They may use this information to provide you with interest-based advertising or other targeted content. While we do not knowingly provide these entities with information that personally identifies you, such third parties may with sufficient data from other sources be able to personally identify you, unknown to us.
Some content, including advertisements, or applications, including the chat widget powered by Genesys™ and the listening post provided by Qualtrics™, on the Website may be served by unaffiliated third parties. We do not control these third parties’ tracking technologies or how they may be used. We are not responsible for the content or privacy practices on any website not operated by us to which our Website links or that link to our Website.
HOW WE USE YOUR INFORMATION
We may use any of the information we collect for the following purposes.
- Service functionality: To provide you with our products and services, including to take steps to enter a contract for sale or for services, process payments, fulfill orders, send service communications (including renewal reminders), and conduct general business operations, such as accounting, recordkeeping, and audits.
- Service improvement: To improve and grow our Services, including to develop new products and services and understand how our Services are being used, our customer base and purchasing trends, and the effectiveness of our marketing.
- Personalization: To offer you recommendations and tailor the Services to your preferences.
- Advertising and marketing: To send you marketing communications, personalize the advertisements you see on our Services and third-party online properties, and measure the effectiveness of our advertising. We may share your information with business partners, online advertising partners, and social media platforms for this purpose.
- Security: To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
- Legal compliance: To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with applicable legal requirements.
- Targeted Advertising: We may share your personal data for the purposes of “targeted advertising” as defined by applicable data privacy laws; if you are a resident of Connecticut or Virginia, you may opt out of use of your personal information for “targeted advertising,” as further detailed in the “Breezeline Additional Privacy Rights for Residents and Businesses in Connecticut, Maine, and Virginia” document available at https://breezeline.com/support/policies-and-agreements.
OTHER THIRD PARTY WEBSITES
SECURITY OF INFORMATION
We take reasonable security measures to help protect the personally identifiable information collected through our Website. However, as effective as any security measure implemented by Breezeline may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. If you do not want us to know any particular information about you, do not include it in anything that you submit or post to this Website.
Important Notice to Website Visitors from Outside the U.S. If you are located outside of the United States, please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to visit the Website, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.
We may change this Policy from time to time at our sole discretion. If we change this Policy, we will post the changes on our Website. Such changes and/or modifications shall become effective immediately upon posting thereof. By continuing to use the Website after we post any changes, you accept and agree to this Policy, as modified.
ADDITIONAL PRIVACY RIGHTS FOR RESIDENTS AND BUSINESSES IN CONNECTICUT, MAINE, AND VIRGINIA
Some states have enacted privacy laws which provide their residents and businesses the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of personal information. If you are a resident or business located in Connecticut, Maine, or Virginia, you have certain rights with respect to the information we collect about you.
To the extent that we collect personal information that is subject to the Connecticut Data Privacy Act (“CTDPA”) and Virginia Consumer Data Protection Act (“VCDPA”), below are the categories of personal information that we may collect from our visitors to the Website:
- Identifiers: Your Name, Last Name, Service Address, Date of Birth, Email Address, and Telephone Number.
- Billing Information: Your Billing Address, Credit Card or Debit Account Information, and ACH Payment Information.
- Commercial (Business Account) Information: Business Name, Service Address, and Contact Information.
We collect this personal information for the purposes described above in “How We Use Your Information.” We may share or disclose your personal data with vendors and partners that help us with various business purposes, such as offering, marketing, providing, billing for, and maintaining and repairing our network, products and services; with other outside companies to deliver advertising campaigns, subject to the terms of this Policy; with an entity or its affiliates that is merging, acquiring, or purchasing some or all of our assets or any line of business; with law enforcement agencies and other parties as required by law; and to protect against fraud, abuse, or harm or to protect our interests. We do not sell your personal information to any third-parties.
Your rights under the VCDPA, CTDPA, or as a resident or business in Maine, together with instructions on how to make a privacy request are described in the “Breezeline Additional Privacy Rights for Residents and Businesses in Connecticut, Maine, and Virginia” available at https://breezeline.com/support/policies-and-agreements.