Privacy Policy

This Website Privacy Policy (the "Policy") applies to your use of https://breezeline.com, MyAccount portal, Online Payment portal, and the subdomains thereof (or its successor URL) (the "Website"). This statement discloses the privacy practices for this Website, including an explanation of which personally identifiable information of yours is collected; the organization collecting the information; how the information is used; with whom the information may be shared; which choices are available to you regarding collection, use and distribution of the information; the kind of security procedures that are in place to protect the loss, misuse or alteration of information; and how you can correct any inaccuracies in the information.

This Policy does not apply to Breezeline’s treatment of information it collects and receives about you through other means, such as in connection with services provided to you by Breezeline. Please review Breezeline’s Customer Privacy Notice, which applies to Breezeline customers and their use of Breezeline’s cable TV, Internet and phone services. Use of Breezeline’s applications, website, any subdomains, and its various related features, is also governed by Breezeline’s Website and Mobile Application User Agreement. Both the Customer Privacy Notice and Breezeline’s Website and Mobile Application User Agreement can be found at https://www.breezeline.com/policies-agreements.

Questions regarding this Policy should be directed to Breezeline by sending a notice by U.S. Mail to Breezeline, Attention: Privacy Officer, 3 Batterymarch Park, Suite 200, Quincy, MA 02169.

INFORMATION YOU VOLUNTARILY PROVIDE TO BREEZELINE

To make use of some features on our Website visitors may need to register and provide certain information as part of the registration process. We may ask, for example, for your name, service and billing address, e-mail address or telephone number, and we might request additional personal information, including but not limited to, your household’s internet usage, the number of internet devices in your home, your home square footage, and your interests in television viewing, sports, personal finance, or the performing arts. As a Breezeline customer, you may provide additional information, including but not limited to, your Breezeline account number, Website login credentials (such as user ID/Breezeline e-mail address and password), date of birth, driver’s license number, billing and credit records, bank account and credit card numbers used to pay for our services, and other information that may identify you as an individual or allow online or offline contact with you as an individual. Certain other information collected, such as security questions, may be used by Breezeline to verify your identity in the event that you lose or forget your Website login credentials.

The information you supply will help us to offer you more personalized features, to tailor our Website to your interests, to allow you to accept any promotions or product or service offerings, to respond to your inquiries or send administrative notices, to prevent fraud (including unauthorized use of this Website or violations of applicable polices and terms of service), or to ensure our own compliance with the law.

Supplying such information is entirely voluntary. If you choose not to supply the information, we may be unable to provide you with the products, services, or features we make available to other visitors to the Website. You will not be able to order selected products or services over the Website unless you provide certain personally identifying information about yourself. When you submit any personally identifying information over the Website, Breezeline (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, e-mail address, and payment information provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order); (ii) if you become a customer, it will become a part of our account records and will be subject to our Customer Privacy Notice referenced above; and (iii) may use the information to contact you regarding your service, to make you aware of other products and services of interest, or for other permitted purposes. If you would like to not supply your personally identifying information, you are still free to take advantage of the publicly available content on our Website without registration.

Information about Children: The Website and our products and services are not directed to children under 13. We do not knowingly collect personally identifiable information about children under 18, unless expressly specified.

INFORMATION BREEZELINE AUTOMATICALLY COLLECTS

In connection with the standard operation of the Website, certain other non-personally identifiable information about visitors to this Website is collected. This information may include the location of your network; the other websites you visit and how you interact with them; clickstream, heatmap, and other in-page analytics such as the clicks you make and the pages you visit on this Website; advertising campaign analytics such as the ads you see and/or click on; and other information about the type of web browser, device or cookie identifiers, computer, platform, related software and settings you are using. We use this information for internal system administration, to help diagnose problems with our server, to display advertisements on our Website and on third-party websites, and to administer our Website and services. We may use this information in a non-personally identifiable form to, among other things, measure the use of our Website, determine which products and services are the most popular with Website visitors, and may disclose this information to third parties.

COOKIES, TRACKING TECHNOLOGY, AND ADVERTISING

Breezeline may use "tags,” “pixels,” or similar technologies in the Website, for example, as a way to gather information about your visit, such as your IP address, device or cookie identifiers, and information or statistics about your visit, including your behavior while visiting the Website. A tag or pixel is a piece of third-party code that is inserted on the Website to track users’ behavior and send it to third-party analytics platform, such as Google Analytics. Breezeline uses the Hotjar^TM tool utilizing tag technology to obtain behavior analytics and feedback data on the visitors to the Website.

To help make our site more responsive to the needs of our visitors, we invoke a standard feature of browser software, called a "cookie," to assign each visitor a unique, randomly generated number that temporarily resides on your computer. The cookie itself doesn't actually identify the individual, just the particular device that a visitor uses to access the Website. Unless you voluntarily identify yourself, Breezeline will not know who you are, even if we generate a cookie for your particular Website session. The Website may store information in a cookie about your computer configuration so that it can more efficiently provide information to you the next time you visit the Website. Breezeline uses cookies on the Website to remember your username, and may remember other information you voluntarily provide to Breezeline, including but not limited to, your e-mail address or account number. This help us tailor our Website to your needs, to deliver a better, more personalized service, and to remember certain choices you have made so you do not have to re-enter them. You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalized features enjoyed by other visitors to our Website. Except as described above, Breezeline does not store your name or other personal information in cookies.

We work with third-party advertising companies who also use these tracking tools to provide advertisements on our Website or other websites. These third parties may use these technologies to collect information about you when you use the Website. They may collect information about your online activities over time and across different websites and other online services. They may also use persistent identifiers to track your Internet usage across other websites in their networks beyond the Website. They may use this information to provide you with interest-based advertising or other targeted content. While we do not knowingly provide these entities with information that personally identifies you, such third parties may with sufficient data from other sources be able to personally identify you, unknown to us.

Some content, including advertisements, or applications, including the chat widget powered by Genesys™ and the listening post provided by Qualtrics™, on the Website may be served by unaffiliated third parties. We do not control these third parties’ tracking technologies or how they may be used. We are not responsible for the content or privacy practices on any website not operated by us to which our Website links or that link to our Website.

We use third-party analytics services on our Website. These third parties use cookies or other tracking technologies to help us analyze how users interact with and use the Website, compile reports on the Website’s activity, and provide other services related to the Website activity and usage. The technologies used by these third parties may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Website does not use these third-party web analytics services to gather information that personally identifies you. The information generated will be transmitted to and stored by the respective third-party analytics service providers and will be subject to their privacy policies. Among others, we use Google Analytics and you can learn more about their services and to opt out of tracking of analytics by Google by clicking here. You can learn more about Hotjar’s product and how to opt out of their tracking of analytics by clicking here.

Many of the third-party advertisers that place tracking tools on our Website are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties’ collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook’s ad preferences tool and privacy policy. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, see: Apple: https://support.apple.com/en-us/HT202074; Android: https://policies.google.com/technologies/ads; and Windows: https://choice.microsoft.com. Please note making opt-out selections by using the websites offered by these self-regulatory programs does not prevent you from being served with advertising. You will continue to receive ads from third parties, but the ads will not be targeted to you based on cookies or other technologies being set on your computer. As a result, ads that you see may not be as relevant to you.

HOW WE USE YOUR INFORMATION

We may use any of the information we collect for the following purposes.

• Service functionality: To provide you with our products and services, including to take steps to enter a contract for sale or for services, process payments, fulfill orders, send service communications (including renewal reminders), and conduct general business operations, such as accounting, recordkeeping, and audits.
• Service improvement: To improve and grow our Services, including to develop new products and services and understand how our Services are being used, our customer base and purchasing trends, and the effectiveness of our marketing.
• Personalization: To offer you recommendations and tailor the Services to your preferences.
• Advertising and marketing: To send you marketing communications, personalize the advertisements you see on our Services and third-party online properties, and measure the effectiveness of our advertising. We may share your information with business partners, online advertising partners, and social media platforms for this purpose.
• Security: To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
• Legal compliance: To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with applicable legal requirements.
• Targeted Advertising: We may share your personal data for the purposes of “targeted advertising” as defined by applicable data privacy laws; if you are a resident of Connecticut or Virginia, you may opt out of use of your personal information for “targeted advertising,” as further detailed in the “Breezeline Additional Privacy Rights for Residents and Businesses in Connecticut, Maine, and Virginia” document available at https://breezeline.com/support/policies-and-agreements.

OTHER THIRD PARTY WEBSITES

To make our Website more valuable to our visitors, we may offer some features or advertisements in conjunction with other organizations. Our Website may also include links to other third-party websites whose privacy policies we do not control. Once you leave our Website, use of any information you provide is governed by the privacy policy of the operator of the website you are visiting, which may differ from this Policy. You should contact these third party websites directly if you have any questions about their use of the information that they collect.

SECURITY OF INFORMATION

We take reasonable security measures to help protect the personally identifiable information collected through our Website. However, as effective as any security measure implemented by Breezeline may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. If you do not want us to know any particular information about you, do not include it in anything that you submit or post to this Website.

Important Notice to Website Visitors from Outside the U.S. If you are located outside of the United States, please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to visit the Website, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

CHANGES TO THIS PRIVACY POLICY

We may change this Policy from time to time at our sole discretion. If we change this Policy, we will post the changes on our Website. Such changes and/or modifications shall become effective immediately upon posting thereof. By continuing to use the Website after we post any changes, you accept and agree to this Policy, as modified.

ADDITIONAL PRIVACY RIGHTS FOR RESIDENTS AND BUSINESSES IN CONNECTICUT, MAINE, AND VIRGINIA

Some states have enacted privacy laws which provide their residents and businesses the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of personal information. If you are a resident or business located in Connecticut, Maine, or Virginia, you have certain rights with respect to the information we collect about you.

To the extent that we collect personal information that is subject to the Connecticut Data Privacy Act (“CTDPA”) and Virginia Consumer Data Protection Act (“VCDPA”), below are the categories of personal information that we may collect from our visitors to the Website:

• Identifiers: Your Name, Last Name, Service Address, Date of Birth, Email Address, and Telephone Number.
• Billing Information: Your Billing Address, Credit Card or Debit Account Information, and ACH Payment Information.
• Commercial (Business Account) Information: Business Name, Service Address, and Contact Information.

We collect this personal information for the purposes described above in “How We Use Your Information.” We may share or disclose your personal data with vendors and partners that help us with various business purposes, such as offering, marketing, providing, billing for, and maintaining and repairing our network, products and services; with other outside companies to deliver advertising campaigns, subject to the terms of this Policy; with an entity or its affiliates that is merging, acquiring, or purchasing some or all of our assets or any line of business; with law enforcement agencies and other parties as required by law; and to protect against fraud, abuse, or harm or to protect our interests. We do not sell your personal information to any third-parties.

Your rights under the VCDPA, CTDPA, or as a resident or business in Maine, together with instructions on how to make a privacy request are described in the “Breezeline Additional Privacy Rights for Residents and Businesses in Connecticut, Maine, and Virginia” available at https://breezeline.com/support/policies-and-agreements.