Are you having issues with your device? Whether you have a question on how to get the best use from your device or you’re having trouble with a specific feature, we’re here to support you!
As a first step, we recommend reviewing our FAQ section below or use the search function to find information on the exact functions of your device.
Frequently Asked Questions
Why is my SIM card not working?
It’s important to understand your SIM card type and compatibility with your device. Before troubleshooting, review the differences between an eSIM and a physical SIM card.
Physical SIM cards should work automatically when inserted into a new device, so you should ensure that your device is unlocked, compatible, and operates on the latest operating system when activating your SIM card.
Unsure if your device is compatible? Review additional information on device compatibility.
Why am I having trouble connecting to the network and/or making calls and texts?
If you’re having trouble connecting to the network and/or making calls and texts, your phone may not be set up correctly. You may need to set up or troubleshoot your Program data settings (APN).
If you have confirmed that your phone is set up correctly, follow these simple steps to fix the issue.
How do I get my data to work?
If your data isn’t working, you should try refreshing your network settings. Follow these steps:
Turn on Airplane Mode, wait a few seconds, and then turn it off.
Disable WiFi, wait a few seconds, and then enable it.
Disable Bluetooth, wait a few seconds, and then enable it.
Still not working? Try these steps first when troubleshooting the problem.
Warranty Options
If you continue to experience issues with your device after attempting our suggested solutions, then take a look at our in and out of warranty options for your device. Breezeline’s limited manufacturer warranty ensures that you’re supported every step of the way!
Contact Us
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