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Why won’t my service activate?

There might be a couple of reasons causing delays in your activation process. However, before reaching out to us, please ensure the following:

  • Have you received a notification confirming the activation of your Breezeline Mobile plan?
  • Have you received and inserted your physical Breezeline Mobile SIM card?
  • Have you received the Activation Kit?
  • If you purchased an eSIM, did you receive the QR code to activate the eSIM?
  • Has your device passed the compatibility check successfully?
  • Are you in the process of porting your number to Breezeline Mobile, or have you not started this yet?
If your phone is still not active, please find your device below:


iPhone

Toggle new eSIM (if applicable):

  1. Open Settings
  2. Tap on Cellular
  3. Toggle the “Turn on this line” to off
  4. Wait 1 minute
  5. Toggle “Turn on this line” to on

Physical SIM refresh (if applicable)

  1. Gently take the SIM out
  2. Turn the device off and back on
  3. Allow the device to read ‘No SIM’
  4. Turn the device off and put the SIM back in
  5. Turn device on and wait a few minutes for the network to reconnect

Reset Network Settings:

  1. Open Settings.
  2. Tap on General.
  3. Scroll down and tap on Reset.
  4. Tap on Reset Network Settings.
  5. Enter your passcode if prompted and confirm the reset.

Reboot the Device:

  1. Press and hold the Power button and either volume button until the slider appears.
  2. Slide to power off.
  3. After the device is off, press and hold the Power button again until the Apple logo appears.

Software Updates:

  1. Open Settings.
  2. Tap on General > Software Update.
  3. If an update is available, download and install it.

Check Cellular Data Settings:

  1. Open Settings.
  2. Tap on Cellular or Mobile Data.
  3. Ensure Cellular Data is toggled on.
  4. Tap on Cellular Data Options and ensure Data Roaming is toggled on.



Google Pixel

Toggle new eSIM (if applicable):

  1. Open Settings.
  2. Tap on Network & Internet > SIMs.
  3. Tap on “Breezeline” or ”Mobile”
  4. Toggle Use SIM off
  5. Wait 1 minute
  6. Toggle Use SIM on
  7. Check if device can use mobile data, text, and call

Physical SIM refresh (if applicable)

  1. Gently take the SIM out
  2. Turn the device off and back on
  3. Allow the device to read ‘No SIM’
  4. Turn the device off and put the SIM back in
  5. Turn device on and wait a few minutes for the network to reconnect

Check for Active SIMs:

  1. Open Settings.
  2. Tap on Network & Internet > SIMs.
  3. Ensure no other SIMs (physical or eSIM) are active if not required. You can toggle off the line
    you are not using.

Check for Physical SIM:

  1. Power off your Google Pixel.
  2. Use a SIM ejector tool to remove the SIM tray.
  3. Ensure no physical SIM card is inserted unless required.

Reset Network Settings:

  1. Open Settings.
  2. Tap on System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth.
  3. Confirm the reset.

Reboot the Device:

  1. Press and hold the Power button.
  2. Tap on Restart.

Check Cellular Data Settings:

  1. Open Settings.
  2. Tap on Network & Internet > Mobile Network.
  3. Ensure Mobile Data is toggled on.
  4. Tap on Advanced and ensure Data Roaming is toggled on.

Software Update:

  1. Open Settings.
  2. Tap on System > Advanced > System update.
  3. If an update is available, download and install it.



Samsung Galaxy

Toggle new eSIM (if possible)

  1. Open Settings.
  2. Tap on Connections.
  3. Tap on SIM card manager.
  4. Tap on eSIM 1 or “MOBILE”
  5. Toggle the eSIM off
  6. Wait 1 minute
  7. Toggle the eSIM on
  8. Check if data, sms and calls are working

Check for Active SIMs:

  1. Open Settings.
  2. Tap on Connections > SIM card manager.
  3. Ensure no other SIMs (physical or eSIM) are active if not required. You can toggle off the line
    you are not using.

Check for Physical SIM:

  1. Power off your Samsung Galaxy.
  2. Use a SIM ejector tool to remove the SIM tray.
  3. Ensure no physical SIM card is inserted unless required.

Reset Network Settings:

  1. Open Settings.
  2. Tap on General management > Reset > Reset network settings.
  3. Confirm the reset.

Reboot the Device:

  1. Press and hold the Power button and the Volume Down button.
  2. Tap on Restart.

Check Cellular Data Settings:

  1. Open Settings.
  2. Tap on Connections > Mobile networks.
  3. Ensure Mobile Data is toggled on.
  4. Tap on Data Roaming and ensure it is toggled on if required.

Update Carrier Settings:

  1. Open Settings.
  2. Tap on Connections > SIM card manager.
  3. If there is an update available, you’ll see a prompt to update your carrier settings.

Software Update:

  1. Open Settings.
  2. Tap on Software update > Download and install.
  3. If an update is available, download and install it.



Android Device

Check for Active SIMs:

  1. Open Settings.
  2. Navigate to the SIM cards or Mobile Networks section.
  3. Ensure no other SIMs (physical or eSIM) are active if not required. You can toggle off the line
    you are not using.

Check for Physical SIM:

  1. Power off your device.
  2. Use a SIM ejector tool to remove the SIM tray.
  3. Ensure no physical SIM card is inserted unless required.

Reset Network Settings:

  1. Open Settings.
  2. Navigate to System or General management.
  3. Tap on Reset > Reset network settings.
  4. Confirm the reset.

Reboot the Device:

  1. Press and hold the Power button.
  2. Tap on Restart.

Check Cellular Data Settings:

  1. Open Settings.
  2. Navigate to the SIM cards or Mobile Networks section.
  3. Ensure Mobile Data is toggled on.
  4. Tap on Data Roaming and ensure it is toggled on if required.

Update Carrier Settings:

  1. Open Settings.
  2. Navigate to the About phone or equivalent section.
  3. If there is an update available, you’ll see a prompt to update your carrier settings.

Software Update:

  1. Open Settings.
  2. Navigate to System or Software update.
  3. Check for updates and install if available.

If you still need assistance, please contact our Mobile Customer Care team at 855-811-5188.

Need more help?

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