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Why won’t my service activate?

There might be a couple of reasons causing delays in your activation process. However, before reaching out to us, please ensure the following:

  • Have you received a notification confirming the activation of your Breezeline Mobile plan?
  • Have you received and inserted your physical Breezeline Mobile SIM card?
  • Have you received the Activation Kit?
  • If you purchased an eSIM, did you receive the QR code to activate the eSIM?
  • Has your device passed the compatibility check successfully?
  • Are you in the process of porting your number to Breezeline Mobile, or have you not started this yet?

If you still need assistance, please contact our Mobile Customer Care team at 855-811-5188.

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