TV Troubleshooting
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All TV Troubleshooting Questions
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What if closed captioning is not working?
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What if there is no sound?
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What if there is no picture?
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What if there is snow or static in the picture or sound?
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Will my DVR still record scheduled shows if it is turned off?
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Will I lose my recordings if my DVR loses power?
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If I have DVR, how far back can I rewind live TV?
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Will DVR extend recording if a sports event goes into overtime?
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Can I watch a program while I’m recording?
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Can I record two shows that air at the same time?
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Sometimes, a recording starts a minute or two after a program has begun – Why?
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Only part of my program recorded – Why?
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Is there a way to recover an erased program with DVR service?
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How long do I have to watch a selection?
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What If I stop watching a movie in the middle?
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If I order a movie, can I watch it on a second digital receiver?
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What are parental controls?
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How do I block out channels I don’t want to receive?
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Do Parental Controls that I set in the Interactive Program Guide carry over to my DVR service?
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Do I need an HDMI cable to connect my HDTV?
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I thought I only needed an HDTV set to enjoy HD channels?
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Why do some channels show up with bars on either side when I try to watch on my HDTV set?
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What is the Sports Programming Surcharge?
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What channels do I get?
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How do I use my remote control?
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How do I program my remote?