TV Troubleshooting

All TV Troubleshooting Questions

• What if closed captioning is not working?
• What if there is no sound?
• What if there is no picture?
• What if there is snow or static in the picture or sound?
• Will my DVR still record scheduled shows if it is turned off?
• Will I lose my recordings if my DVR loses power?
• If I have DVR, how far back can I rewind live TV?
• Will DVR extend recording if a sports event goes into overtime?
• Can I watch a program while I’m recording?
• Can I record two shows that air at the same time?
• Sometimes, a recording starts a minute or two after a program has begun – Why?
• Only part of my program recorded – Why?
• Is there a way to recover an erased program with DVR service?
• How long do I have to watch a selection?
• What If I stop watching a movie in the middle?
• If I order a movie, can I watch it on a second digital receiver?
• What are parental controls?
• How do I block out channels I don’t want to receive?
• Do Parental Controls that I set in the Interactive Program Guide carry over to my DVR service?
• Do I need an HDMI cable to connect my HDTV?
• I thought I only needed an HDTV set to enjoy HD channels?
• Why do some channels show up with bars on either side when I try to watch on my HDTV set?
• What is the Sports Programming Surcharge?
• What channels do I get?
• How do I use my remote control?
• How do I program my remote?