Welcome to Breezeline

We’d like to welcome former WOW! customers to the family!

With this easy transition comes new benefits for you to enjoy like lightning-fast, reliable internet that keeps you connected and protected. Or our new app, which provides you with access to our best-in-class services anywhere, anytime. But first, let’s get you started...


Dear Breezeline Customer:

We are in the process of transitioning WOW platforms to Breezeline. If you’ve experienced any issues or have questions related to the transition, we’re here to help.

  • We are aware that you may have difficulty recalling the password used with your WOW! account. If you can’t remember your password, or the last password you recall is not working, please reset your password. The process for resetting passwords is outlined below.

  • If you’re looking for your new Breezeline account number, all customers will receive a paper version of their first Breezeline statement by mail this week. Your new account number will be provided on this statement, in the upper right hand corner.

  • In order to access “My Account” (myaccount.breezeline.com), you will need to have your password handy, in addition to your Breezeline username.

  • If you are experiencing issues with your modem, or your internet service does not appear to be working, please see information below on how to troubleshoot.

The issues above have contributed to higher than normal call volume. As a result, you may also have had challenges reaching us by phone or experienced longer than normal hold times. We apologize for the inconvenience and appreciate your patience as we work to respond to your questions and resolve any issues you may be experiencing as quickly as possible. In the meantime, we have increased the number of agents who are available to respond to your questions in order to reduce wait times.


On May 13, Breezeline began the migration of all WOW! email mailboxes to Breezeline. All information from your WOW! mailbox will be transferred to your new Breezeline mailbox. If you are missing emails, it is possible that your email migration is still in progress and not yet complete. It may take a week or more for the migration process to be completed for all customers. You will be notified when the migration of your mailbox has occurred and all of your emails will be in your Breezeline mailbox.

How to access your email:

If you are using an email client (i.e. Outlook), or your mobile device, continue to use your WOW! credentials (username and password) until your mailbox is migrated.

Please Note: Once you have been migrated, you will need to start using your new Breezeline credentials to access email at https://mail.breezelineohio.net.

If you previously had a WOW email address, your new Breezeline email will be your WOW username followed by @breezelineohio.net. For example, if your WOW username was xxx123@wowaway.com, your new Breezeline username will be xxx123@breezelineohio.net. You can continue to use your existing WOW password.

If you did not have a WOW email address, your new Breezeline email will be an automatically generated username followed by @breezelineohio.net. You will be provided a temporary password and will be prompted to change it after your first successful login.

If you are connecting via web mail, please use your new Breezeline account credentials when logging into https://mail.breezelineohio.net

Credentials were previously provided via email and mail.

How to access your Breezeline account and TV Everywhere services:

  • Please use your new Breezeline account credentials, which were previously provided via email and mail

How to reset your password:

  • Click on "Forgot Password"

  • On the password reset page, enter your Breezeline email address

  • Complete the captcha challenge

  • You’ll then be directed to a two factor authentication page. Depending on the information you’ve provided with your account, you may have a code texted to your mobile phone or you’ll receive a call to your landline phone with a code.

  • Enter the code on the website you’ll be directed to where you can change your password.

Be on the lookout for a notification confirming when your email mailbox migration has successfully been completed. You will then be able to use your new Breezeline email address to access your Breezeline email mailbox.

What if I still have questions?

Contact us at 1 (888) 536-9600 for assistance.

Have questions? We have answers.

As part of the transition, there will be important impacts to your account and some of your services. Please take a moment to review the FAQs below for actions you may need to take to keep your services functioning properly.

Get to Know Breezeline

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