Skip to main content

Support Articles

Why is my data not working?

There could be a few reasons why your data isn’t functioning properly:

  • Network coverage: Check if you’re in an area with good network coverage. Sometimes, a poor reception area can affect data connectivity.
  • Settings and configuration: Ensure that your device settings for mobile data are correctly configured. Check if data roaming is enabled if you’re in a different region.
  • Data limit or cap: Verify if you’ve reached your data limit. Exceeding this limit might result in slower speeds or restricted data usage.
  • Device issues: Restart your device or try inserting your SIM card into another device to see if the issue persists. Faulty hardware or software issues could affect data connectivity.
  • Billing or account status: Ensure your account is in good standing. Unpaid bills or account issues could lead to service disruptions.

If the problem persists after checking these points, then contact us at 855-811-5188 for assistance.

Need more help?

Try these next steps: