Why can't I get online?
If you are unable to get online and have only one computer on your network, reboot your modem and/or router then reboot your computer. If there are multiple computers on your network, check to see if other computers are having a similar problem. If all of the computers on the network are experiencing the same issue, reboot your modem and/or router. If you are still experiencing problems after rebooting, contact your Network Administrator.