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What if I am not getting a dial tone?

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What if I am not getting a dial tone?

Make sure that all phones are on the hook and that cordless phone batteries are charged. Check the lights on your Breezeline Gateway (the device connecting your cable to your phones) for the following:

  • Power light should be solid. If not, verify that the device is plugged directly into a working power outlet.

  • Online light should be solid. If not, verify that standby mode (Motorola 5220 only) is off. If the standby light is on, press the standby button on top of the device. (The standby feature turns off Internet only – Home Phone service stays active.)

  • If your gateway has a battery, the battery light should be solid. **Please note, not all modems have batteries** If the battery light is off, make sure the battery is securely connected to the gateway. A flashing battery light indicates the battery is charging or the battery is depleted and needs to be changed. Please contact us if the battery light blinks for more than 24 hours. Note that as long as your gateway is plugged in and receiving power, the status of your battery light should not affect your Home Phone service.

  • Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.

  • Plug the phone directly into the gateway in the Tel1 spot to determine if the issue may be related to wiring inside your home.

If after trying all of the above you are still not receiving a dial tone, please Contact Us.

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