Why are my pods offline?

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Why are my pods offline?

There are many possible reasons why one or more of your pods would appear disconnected or offline.

The Entire Network is Offline

If you have received an app alert stating your network is offline, follow these steps to bring it back up.

  1. Unplug the gateway from its power source for at least 30 seconds.
  2. Unplug the gateway Wifi Pod from its power source and unplug anything connected to it by Ethernet.
  3. Plug the Ethernet cables back into Gateway Wifi Pod and into the gateway. Plug the gateway Wifi Pod back into power.
  4. Plug the gateway back into power and wait until the gateway is fully restarted and its LEDs indicate there is an internet connection.
  5. Wait at least 2 minutes until gateway Wifi Pod's LED stops blinking

Single or a few Wifi Pods are offline

The Wifi Pod is unplugged or is not receiving any power.

  1. Check to be sure the outlet has power by plugging in another Wifi Pod or any other appliance to confirm. When Wifi Pods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off.
  2. If the outlet is switched, make sure no one else is turning it off accidentally

The pod is too far away from any other connected Wifi Pod

When offline, the LED will be slowly pulsing as it tries to connect to the cloud, and will continue to do so if it cannot connect.

  1. Move the Wifi Pod closer to another Wifi Pod or in the same location as a known working pod. The Wifi Pod should connect and the LED will turn off.
  2. Use the Wifi Pod health indicator to check signal quality. Poor signal is often a reason for Wifi Pods intermittently going offline.
  3. If it is a range issue add another pod to your Plume network.

Need more help?

Try these next steps: