Why are my pods offline?

There are many possible reasons why one or more of your pods would appear disconnected or offline.


The Entire Network is Offline


If you have received an app alert stating your network is offline, follow these steps to bring it back up.


1. Unplug the gateway from its power source for at least 30 seconds.


2. Unplug the gateway SuperPod from its power source and unplug anything connected to it by Ethernet.


3. Plug the Ethernet cables back into Gateway SuperPod and into the gateway. Plug the gateway SuperPod back into power.


4. Plug the gateway back into power and wait until the gateway is fully restarted and its LEDs indicate there is an internet connection.


5. Wait at least 2 minutes until gateway SuperPod's LED stops blinking


Single or a few SuperPods are offline


The SuperPod is unplugged or is not receiving any power.


1. Check to be sure the outlet has power by plugging in another SuperPod or any other appliance to confirm. When SuperPods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off.


2. If the outlet is switched, make sure no one else is turning it off accidentally.


The pod is too far away from any other connected SuperPod


When offline, the LED will be slowly pulsing as it tries to connect to the cloud, and will continue to do so if it cannot connect.


1. Move the SuperPod closer to another SuperPod or in the same location as a known working pod. The SuperPod should connect and the LED will turn off.


2. Use the SuperPod health indicator to check signal quality. Poor signal is often a reason for SuperPods intermittently going offline.


3. If it is a range issue add another pod to your Plume network.

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