Support Articles

Why are my pods offline?

There are many possible reasons why one or more of your pods would appear disconnected or offline.

The Entire Network is Offline

If you have received an app alert stating your network is offline, follow these steps to bring it back up.

  1. Unplug the gateway from its power source for at least 30 seconds.

  2. Unplug any additional pods from their power source as well as any ethernet connected devices..

  3. Plug the Ethernet cables back in. Plug any unplugged devices back into power.

  4. Wait until the gateway is fully restarted and its LEDs indicate there is an internet connection.

  5. Wait at least 2 minutes and then plug your pod(s) back in.

Single or a few pods are offline

The pod is unplugged or is not receiving any power.

  1. Check to be sure the outlet has power by plugging in another pod or any other appliance to confirm. When pods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off.

  2. If the outlet is switched, make sure no one else is turning it off accidentally.

The pod is too far away from the gateway

When offline, the LED will be slowly pulsing as it tries to connect to the cloud, and will continue to do so if it cannot connect.

  1. Move the pod closer to the gateway. The pod should connect and the LED will turn off.

  2. Use the pod health indicator to check signal quality. Poor signal is often a reason for pods intermittently going offline.

  3. If it is a range issue, you may want to consider adding another pod to your WiFi network.

Need more help?

Try these next steps: