Before your tech arrives, please ensure:
Someone 18+ will be present and all pets are secure
All TVs and computers are in your home at the time of your appointment
All cable outlets, or the location where they're being installed are accessible
All equipment you plan to use (wireless cords, modems, routers) is available to the technician for your appointment
TV sets/entertainment centers are 3-5 feet away from the wall
Technicians can easily access your exterior connection point
Need assistance with something else? Contact Us.