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Internet Connection Not Working?

If you are having trouble with your internet service, it’s probably an easy fix! Follow the steps in this guide to troubleshoot your modem or gateway. 

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Reboot the Modem or Gateway

If there are no lights lit up on your modem or gateway, make sure that you have power in the connected electrical outlet. Don't forget to check any switches or circuit breakers that the outlet may be connected to.

If the lights on the modem are functioning properly, try restarting it manually by following these steps:

For more guidance, watch our how-to video:

Watch Video

Still having trouble?

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