Breezeline’s response to Covid-19

A message from our President

Dear Breezeline Customer:

As your internet, video and phone provider, we understand the importance of connectedness during the evolving Coronavirus situation. We take seriously the vital role we play in our customers’ lives, especially during uncertain times like these.

That’s why we’re taking this opportunity to assure you that we’re doing everything we can to continue providing uninterrupted access to the services you depend on while at the same time protecting the health and safety of our employees, our customers and the people of our communities.

We’ve conducted extensive business continuity preparations and, by investing heavily in our broadband network, we’re ready to accommodate increased levels of demand during this time, with no data caps, especially as work-from-home arrangements become increasingly necessary. We’ll also give first priority to network maintenance and service-related appointments for homes and businesses to ensure customer connectivity.

We also want you to know that we have customer care options available that can be accessed from home so that you can quickly get answers and resolve issues:

• Online and digital self-service: At any time, you can connect with us using convenient self-service tools on our website (and mobile apps that can be downloaded from the Apple and Android app stores). You can troubleshoot services, reboot modems and boxes, check and pay balances, upgrade services, enjoy services remotely, and more.

• Bill payment options: We have convenient online billing options so that you do not need to travel to an office location to make a payment. See here for more details.

We will continue to monitor the situation closely and will provide any pertinent updates to keep you informed. In the meantime, please feel free to contact our Customer Care team 888-536-9600

Thank you for your continued trust and confidence in Breezeline. We will get through this together as communities do.

Sincerely,

Frank van der Post

President, Breezeline