What type of call queues does Breezeline offer?
There are 3 types of calls queues that you can setup to distribute calls 1. Sequential – The caller is directed to different extensions in a sequential order 2. Simultaneous – Multiple extensions can be setup to ring at the same time. 3. User skill/penalty – You can setup which extensions are called first by skill/penalty level. You can mix simultaneous and sequential ringing types.