What is an IVR?

The Hosted Voice IVR (interactive voice response) provides a fully automated system that interacts with callers to allow them to choose how they want their call to be directed to a person or group. The IVR is fully customizable with prompts, listed company options, direct-to-operator and company directory so that your calls always reach the correct person or group, and so the caller has a positive calling experience. IVRs can be created for business hours and closed hours as well as weekends.

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