There are many possible reasons why one or more of your SuperPods would appear disconnected or offline.
The Entire Network is Offline
If you have received an App alert stating your network is offline, follow these steps to bring it back up.
Unplug the gateway from its electrical outlet for at least 30 seconds.
Unplug the gateway SuperPod from its electrical outlet and unplug anything connected to it by Ethernet.
Plug the Ethernet cables back into Gateway SuperPod and into the gateway. Plug the gateway SuperPod back into the electrical outlet.
Plug the gateway back into the electrical outlet and wait until the gateway is fully restarted and its LEDs indicate there is an internet connection.
Wait at least 2 minutes until gateway’s SuperPod LED stops blinking
Single or a few SuperPods are offline
If a SuperPod is unplugged or is not receiving any power: Check to be sure the electrical outlet has power by plugging in another SuperPod or any other appliance to confirm. When SuperPods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off. If the electrical outlet is switched, make sure no one else is turning it off accidentally.
The SuperPod is too far away from any other connected SuperPod
When offline, the LED will be slowly pulsing as it tries to connect to the cloud and will continue to do so if it cannot connect.
Move the SuperPod closer to another SuperPod or in the same location as a known working SuperPod. The SuperPod should connect, and the LED will turn off.
Use the SuperPod health indicator to check signal quality. Poor signal is often a reason for SuperPods intermittently going offline.
If it is a range issue, contact your Breezeline representative to add another SuperPod to your network.