What does the LED light on my SuperPod mean?

No LED

When initially plugging any SuperPod into an electrical outlet, the light should always turn solid for a moment, and then the LED will slowly pulse while it is trying to connect to the cloud. Once connected to our cloud, the LED will then turn off.

If there is no light at all when first plugging in the SuperPod, check your outlet with another appliance or device to ensure it has power.

Blinking LED SuperPod (green)

This could mean one of the following:

Quick, repeating Double blinks - SuperPod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Optimizations usually take 2-3 minutes, depending on how many SuperPods are connected. Optimizations can be triggered by a change in your environment such as high levels of interference, but will also happen overnight and immediately after initial setup.

Slow continuous pulse/breathing (dim to bright) - SuperPod is trying to connect with the cloud and depending on the circumstances could mean the following:

  • This is normal before adding the SuperPod to your account, the slow pulse will continue until the SuperPod is added to the account and establishes a connection to the cloud.

  • The SuperPod has lost connection to the rest of your network, which could be a result of extremely poor signal to other SuperPods, especially if the other SuperPods are still online and you have not received a lost internet connectivity notification.

  • Internet connectivity is lost. This will result in a "Network is offline” notification.

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